‘The Island of Jersey is a self-governing possession of the British Crown separate from the UK with its own laws, financial rules and Parliament.’
Some of its most influential figures are appointed by the Queen.
When secrets from its past surfaced in 2007 they revealed deep distrust and division between those now running the island, proud of Jersey’s reputation.
And those who saw themselves as underdogs campaigning for change.’
Whose side are you on, the have-nots or the have-yachts? That’s the set-up for this documentary. Let’s deal the money issue first. Jersey launders money. It’s an offshore City of London. A New York Times headline, 6th November 2017 for example showed. ‘After a Tax Crackdown, Apple found a new shelter for its profits. Island of Jersey.’ Leaving billions of dollars untouched by the US government.
Baker McKenzie [Apple, the richest company in the world] asked for assurances that the local political climate would remain friendly. Are there any developments suggesting that the law may change in an unfavourable way in the near future?
New York Times headline 6th November 2017 shows how this works. Apple decided that its new offshore tax structure should use Appleby’s office in Jersey. Jersey makes its own laws and is not subject to most European Union legislation, making it a popular tax haven.
John Christensen, Former Economic Advisor to Jersey tells the viewers.
We can only guess the assets hidden here as half a trillion US dollars. The wealth itself is not in Jersey. There’s very little investment in Jersey. Just wealth that is booked there. But invested elsewhere. Very often in real estate in Britain or Europe or…North America.
Establishing Jersey is a tax-dodgers paradise is the easy part of the narrative. Secrecy is part of the package, but it’s called discretion. Most of Jersey’s 88 000 residents have little or no say in the way the island is governed.
John Chirstensen. One of the things I discovered was the government was captive to the finance industry. They were saying, we want this law. And it would go through parliament on the nod because…
The finance industry loved it. You weren’t going to get challenged. You always had the same people at the top. And those people were very amenable to bringing forward pieces of legislation which they themselves commissioned. [the blank cheque]
Wendy Kinnard, (former Home Affairs Minister). Any small island has to find its niche. We are very reliant on the finance industry, and all that goes with that.
Christensen: that ties in with what we call the Jersey wave. Don’t ask inconvenient questions. These places do not like to have publicity unless it’s favourable publicity.
Wendy Kinnard. My experience, anything to do with finance went to the top of the list in terms of priority. If you take the sex offenders, I began doing some work on that in 1973. I saw 27 drafts turned around in order to try and get this legislation. At the time of Operation Triangle we had no significant pieces of legislation in terms of child protection. Contrasted with financial legislation because our economy is based on financial services
Neil McMurry (Citizen Journalist) on a boat. ‘This is my escape. I don’t drink. I don’t drug. (I sail). What about the victims and survivors and some say it’s the lucky ones that died. If I had a choice between knowing what I know now. And not knowing, if I could turn the clock back…I wish I could. I wouldn’t want to know what I know.
Graham Powell, Former Chief of Police on Jersey. Many people said don’t take an island job, they always end in tears. Unless you can afford to walk away from it. Well, I could, but didn’t.
I took advice from an old officer. He told me what the politicians expect you to do is lock up the drunks on a Saturday night. Catch a few burglars. Don’t look for trouble.
Lenny Harper, former Deputy Chief of Police, Jersey. Impeccable references from the Met. My first 6 weeks were spent getting to know people. The head of the law department told me he was convinced there was a paedophile ring operating in the island, but he couldn’t get any persecutions. I examined cold case files. There had already been several trials involving the sexual assault of children and one name kept popping up: Haut de la Garenne children’s home.
Haut de la Garenne. Jersey State Children’s Home 1867-1986. Gurren mean rabbit warren. We had a lot of children living in the home. Not only from Jersey, but Guernsey as well. You had a lot of French immigrants that came to work on the farms. They were poor people as well. They found no accommodation for their children. So they ended up in the Home.
Kevin O’Connell, speaking 2008. Myself and some other lads had broken into a shop and we’d stole some cigarettes and chocolate and some other things. So I was sent to Haut de la Garenne. I was there between 1963-1964.
It was run by a man called Colin Tilbrook. Headmaster, during the 1960s he ran it like an army camp.
He was a very aggressive man. He didn’t speak to you. He shouted at you.
A particular case file in which there were gaps. I was given excuses why that was the case. When we looked into it, those excuses fell apart. That was the real beginning of Operation Rectangle.
The few victims I met totally impressed me with their sincerity.
Marina Cremin. I was born in Jersey to Irish parents. They were from Cork. When I was five I went to Haut de la Garenne.
Cremin: I was terrified that he’d (Tilbrook the headmaster) call me into his little office. Because I knew what he wanted. It wasn’t just myself. He used to call on other children as well. We used to say we’re going to tell somebody. And he used to say, ‘go ahead, nobody is going to believe you’.
Cremin: He would tell me what to do. He would take his belt off and make it do a flicking noise. And he would use that on me if I didn’t do what I was told. He’d always have a pillow under his arm. If you screamed out, he’d put the pillow over your face. And tell you to be quiet.
Chief Constable: Operational officers are saying there is history of abuse. We’re getting snippets of it from other enquiries.
Senator Stuart Syvret (former) Health and Social Services Minster: Jersey is a very small community. He told the chief of police if you don’t do something I’m going to whistle blow. In 2006 word reached me about abuse that was still going on and had been covered up in the past. I began making my own enquires. A failure of the Island’s government and to protect its population. This went back decades and decades. A lot of meetings I was having with survivors was deeply harrowing.
Frank Walker Chief Minister 2005-2008.
I’m a life-long Jersey resident. And I served in Jersey’s government for 18 years. Everybody believes child abuse takes place, but not here, or in a very limited way.
Wendy Kinnard (former Home Affairs Minister). At the time of Operation Rectangle, my role was oversight of the police service. I was in a meeting with the chief and deputy chief of police and when I was briefed about how far they had got in terms of the covert operation, and now they felt other ministers had to be told, in particular, the Chief Minister. And that very soon we would have to make the whole operation public. I did say, they won’t like this one little bit and we could all lose our jobs over this.
Stuart Syvret made an announcement in relation to Child Protection. 16th July 2007: ‘We are failing badly in this area. And I’m probably going to seek to initiate a major independent review of the whole sphere of child welfare and child protection in Jersey.’
Chief Minister found that unacceptable and tabled a motion that they get rid of Syvret.
Syvret: By saying these things I was bullying staff. Pretext of having me sacked.
Chief Constable, Graham Powell: He was thrown out of office and subject to negative briefing in the media. I was horrified and made clear I wasn’t getting involved in this sordid business (of name calling).
Stuart Syvret. There’s a tremendous amount of money here. Wealth. The elite want the status-quo to remain.
Deputy Chief Constable, Lenny Harper. We knew that Stuart had been canvassing public opinion, and we felt we had to go public ourselves. We were completely open with the media and told them we would not tolerate any interference from Jersey politicians.
Syvret: A huge weight lifted from my shoulders.
Graham Powell: I wondered if the phone would ring. Within a week or two we had hundreds of victims coming forward.
Peter Hannaford speaking in 2008. You were subject to constant abuse. It was begun with the rape of older kids. Encouraged by the staff. It was constant, every night. You were scared to go to bed, because you didn’t know if you were going to be the one to get hit or if it’d be someone else.
Carl Denning, speaking in 2008. There was an occasion in the sickbay when I was made to fondle another boy. If you didn’t, you were threatened you wouldn’t come out of there alive.
Jean Neil. Grouville Home for Girls. Speaking in 2017. I was told that anything that happened in the home, you don’t tell anybody else. Because nobody would ever believe you. And if you do let it slip out, the punishment is you will have your tongue cut out. Some of the girls got pregnant. They’d get the baby taken away from them. And my question is, and always has been, where was the authorities and what where they doing?
5th December 2007. Syvret, As senior senator I gave my (Christmas) speech
Voice of Sir Philip Bailhache, Baliff of Jersey1995-2009. Cuts him off.
We have a dysfunctional democracy. The real power sits with Crown appointees.
The Queen appoints: Attorney General (Crown Prosecution), Baliff (Chief Judge and Speaker of Parliament) and Lieutenant Governor.
Speaker controls debates in Parliament. Who can speak. Who can’t speak. What questions can be asked.
Deputy There were also statements from people at the home that children had been dragged from their beds and were never seen again.
Statements saying staff had chased one child along the corridor that had then leapt out the window. And that child was never seen again.
Then we had a solicitor who approached us who had a client that said he saw a dead body.
I heard a story about dead bodies and rapes and beatings. And I made a disclosure to the police as you’d expect somebody in my position to do.
Chief Constable: We felt we had to search. And ridiculous as it may seem now, we felt that we could do it discretely.
19th February 2008.
Deputy Constable: we put Eddie, the cadaver dog into the ground. He reacted very positively in an area of the home. Anthropologists should dig at that spot. The next morning I was at home when I got the phone call, a human bone had been found. Forensic anthropologist described as a human skull.
James Perchard, Former Jersey Senator. My family has farmed here for generations. Perhaps even the 12th Century. I honestly knew nothing of the ill-treatment of children. It didn’t get to me.
Neil McMurray, Citizen Journalist. There’s a presumption that anyone living in Jersey is a millionaire. Well, that’s not true. There’s the haves and the have-yachts. There’s a lot of poverty in Jersey. The governments predominantly conservative run by the rich for the rich. So some noise can be made in our Parliament by the socialists. But they’ve got no power. We thought, brilliant. We’ve got a politician that represents us. Stuart. A lot of survivors came forward because of him.
Voice of Sir Philip Bailhache, Baliff of Jersey, unjustified denigration of Jersey is the real scandal.
Group of survivors met outside the home and challenged his statement. Confirmed abuse took place for years.
Sir Philip Bailhache apologised for what he said nine years later, saying his words were ill-chosen.
Neil McMurray I was being fobbed off. Lied to and it was sickening what Sir Philip Bailhache did. I started blogging. Mainly to ministers the media. Basically, they weren’t replying to me. It was called voice for children.
Sack Walker, reinstate Sylvert.
Brian Flynn former Sun journalist. As an outsider it seemed to me a lot of people didn’t trust the government who were in control and anybody that rocked the boat, anybody that caused problems, wasn’t welcome. If you weren’t among the cabal running the island, you were voiceless. This wasn’t a story that needed to be sensationalised. They were sensational enough and needed to be investigated.
Carrie Modral. Jersey Care Leavers’ Association. Care leavers are adults who lived in children’s homes if not all, or most of their lives. The abuse had been rattling around for years. As individuals they had been shut down. But as a collective group, this was the perfect opportunity to escalate.
Kinnard. There were two camps in how we should deal with Operation Rectangle. Stuart Syvret was very keen that everything should be made public (transparency). And you’d the chief minister and many of the council of ministers who felt it was important to keep the lid on this [important to who and for what reasons?]
The reputation of Jersey should be preserved at all costs. And any negative publicity would likely have a detrimental effect on our economy.
Chief Constable: I was having my ear bent by senior politicians. It wasn’t about who were these people and how can we get their collars felt. That wasn’t the tone of conversation. It was look at all those horrible things newspapers are saying about us. How can we put a stop to all this?
More than 160 people came forward to claim they were abused. Two bodies found.
O’Connell. There was a member of staff that would come for me in the middle of the night, bang my head as we walked along the corridor. He’d take me to the cellar, put me in the bath and sexually abuse me. He’d leave me there after he’d satisfied himself.
Brian Flynn, former Sun journalist. One of the things that came up time after time was Jimmy Saville had visited the Island. Visited the home. Before he was unmasked. What was striking was the vehemence which he denied going to Haut La Garrene.
Cremin: I told the police about Jimmy Saville in 2007. But he denied ever having been at the Home. I said my sister is in a photograph with him.
Christensen (economist) this is the worst kind of public relations disaster. As they say on Jersey, they don’t want to look under that stone. But when the headlines say this is the centre of child abuse, no banks, no accounting firms want to be associated with a place that has a long history of child abuse that has been largely ignored.
It was a byword for cruelty in the 1960s when I was growing up. We were threatened with if you don’t behave we’re sending you to La Garrene.
In 2007 The UK press particularly damning of Jersey and the cover-up.
David Rose, Mail on Sunday. A friend of mine phoned me and said have you heard about these children murdered in a children’s home? Well, there’s a guy in Oxford called Tom Higham who you should talk to, because he’s got some very interesting information. It was later afternoon, and he said come round now, and I did. I went round to his lab. We’ve been trying to tell the police in Jersey this for weeks, but they just won’t listen. They’ve been coming out with all this stuff in the media, and we’ve had enough. It’s time the public learned the truth.
I got Lenny to admit there were people that had reservations.
18th May 2008. Then I did the story that Sunday.
I’d already written a few articles questioning these very heavy moral panic type investigations. Especially in children’s homes and schools. And when the Jersey story started I was immediately very sceptical, thinking really?
eg Bryan Ely, 67, in Dartmoor, alleged to have attacked children.
I should tell you, I’m a Jimmy Saville sceptic too. What I do know is that some to those that claimed to be abused were lying to claim compensation. And I say that without any hesitation. They just made it up.
Headline: It’s official. There was no child abuse in Jersey.
Prof. Tom Higham, Oxford University. We were sent this sample in March 2008. It too probably 40 seconds to realise what I had in my hand. Lenny Harper said it’s the piece of a child’s skull. It’s no such thing. It’s a piece of coconut shell.
DC. Lenny Harper. Collagen is only found in mammals. There was no trail of testing. The package wasn’t booked in or logged. No control over it, whatsoever. But what we didn’t realise at that stage was that it would be used as a stick to beat us with.
Frank Walker Chief Minister 2005-2008. I think the biggest turning point was the revelation on the Mail on Sunday by David Rose. It was both welcome news and a shock. Then the trust in the police leadership came into question. (Harper and Graham Powell).
What I saw was a fast-moving investigation that involved leads that Harper wasn’t afraid to follow. In real time. It’s easy to say he got them wrong. But he was trying to disseminate the information in a way that signalled to those abused that this time stones weren’t being left unturned.
DC Harper. Rose had this history of being very anti-child abuse. Cites Lord Jenner’s report, for example, and a witness that admits to lying about a care home boss.
We’ve took over 150 tons of material which is all being itemised. We’ve recovered 65 children’s teeth.
Wendy Kinnard: there was criticism that Harper held up to the media a coin that was a Jersey coin and not an English coin. This again was damaging the reputation of the island. Then I got phone calls from the senior minister saying get rid of Lenny Harper. Take him off the tv screens. He should be removed from even Operation Rectangle. He became the folk demon by those that wanted the child abuse enquiry to go away.
Before I resigned
I’d a difficult time. I did feel very bullied on occasions. Receiving emails from the Chief Minister saying there are calls for your resignation. I felt that I was being put in a position that I was being removed, in the same way Senator Syvret was removed. So I resigned.
I was advised that I should sign over my powers (of oversight to the police and operation Rectangle) to my assistant minister Andrew Lewis. I just felt that I was being absolutely side-lined. Andrew Lewis felt the same way that I did about Chief Constable Powell. That he was doing a good job.
News report. The officer in charge may never know that children here were murdered. Even though they found the partial remains of at least five children. Experts have difficulty dating the teeth and bones aged between four and eleven
The removal of Lenny had to happen. His investigation was out of control.
The detective, who led the enquiry, retires next week (news report). Case unsolved.
31st July 2008. DC Harper. In many ways the community is no different from anywhere else. What has happened doesn’t make Jersey unique or evil. And what has happened, I think the people has responded magnificently.
News report the teeth and bones found here aren’t pieces of evidence. They’re pieces of children. Pieces of vulnerable lives of children whose stories will now never be told.
Chief Constable. Lenny left and David Warcup, his successor and my successor was appointed. Then we had the appointment of Gradwell, who was going to be senior investigating officer. I could see the wolves circling. As long as Wendy Kinnard was there…she fell. I thought you’re on your own now. So as things when they developed didn’t come as a surprise.
David Warcup, Acting Chief of Police. We’ll use every effort to bring this enquiry to a proper conclusion.
Andrew Lewis, Home Affairs Manager (after Kinnard’s resignation).
I was under considerable pressure and from the Chief Minister of the day, Frank Walker. With remarks being thrown around the table from the Council of Minister consistently. ‘You’ve got to get rid of that bloke. You’ve got to sack him’.
Frank Walker Chief Minister 2005-2008. I had no doubt at all Graham Powell had to go. I would have liked him to come out of this with great credit. And he could have done, had he not let Lenny run riot with media briefings.
A legal review found the suspension was flawed and unfair but no part of an attempt to block the investigation.
Graham Powell’s handling of Operation Rectangle was later criticised in a report by another police force.
12th November 2008. David Warcup, Acting Chief of Police The forensic recoveries do not indicate there has been murder of children or other people at La Garrene. Nor do we believe that bodies have been buried, destroyed or hidden.
Mick Gradwell, Senior Investigating Officer. There are no reported people missing. There are no credible allegations of murder. There is no suspect for murder. And there is no specific time period for murder. 170 pieces of bone, which were mainly animal, were found in the area. Three fragments that are possibly human. The biggest piece is 25mm long. 65 teeth found in the floorboards. One elsewhere. These teeth have the appearance of being shed naturally. The officer is about five-foot five tall. It’s not a dungeon and it’s not a cellar.
James Perchard, Former Jersey Senator. There were specialist PR people brought in to help protect Jersey’s image. I suspect that’s what happens when such terrible, terrible news has been made public.
Headlines rebound and reboot. Media: Main witness had a history of psychotic fantasy and alcoholism. 2) Detectives took lavish meals in London restaurant.
Carrie Modral. The media tried to sensationalise what was going on. Then trash what they sensationalised. It wasn’t just one day. It spanned over a couple of weeks. As if this was all premeditated. I was angry with the care leavers, because they thought, right, we’ll never get justice. Everything we were working towards seemed to be sabotaged.
DC Lenny. Graham was suspended. I was side-lined. That was when Neil and Rico came in.
Rico Sorda, Citizen Journalist. It was clear to anyone that Graham Powell was shafted. By the establishment of Jersey, because he had the audacity to let Lenny investigate
The editorials prior to that had praised Lenny and Graham but afterwards Jersey Evening Post headlines ran along the lines of Celebrity Lifestyle of Lenny Harper and his officers. Meals in top-class.
We went up there and filmed them. What difference does it make if you call them cellars or vaults? We measured them –Bob Hill measured them-and they were six-foot deep. There’s certainly enough room down there for a child abuser to do what he wanted.
Neil: Evidence not audited when it left Jersey. How does a piece of skull become a piece of coconut? It came back a different texture, size and colour.
Forensic Anthropologist Report. Since I initially examined the fragment, it had dried out considerably and changed in colour, texture and weight.
Could it have been switched? Nobody answered that question. It was ignored.
Carrie Modral, we called a meeting and invited Mick Gradwell along. He said you better drop your case. None of you are going to get what you want.
We were so angry with his response. We had to ask him to leave. And it wasn’t about a piece of coconut. It was about children being systematically abused. Time after time after time and ignored.
Dannie Jarman (resident) Blanche Pierre Children’s Home. I didn’t want to go through with it in the first place. Then I managed to build up the courage to speak out and come out what had happened. There was evidence there to prove what happened, did happen. A lot of it was never brought up in court.
Houseparents subjected children to physical and sexual abuse.
Neil: I tried asking many questions of our politicians and they ignored me and ignore me. I had to go out and doorstep them.
Wendy Kinnard. I remained concerned for the victims that were obviously hurting. 11 or 12 cases dropped. On the other hand the attorney general was concerned he didn’t want to take forward prosecutions he wasn’t sure he was going to win.
Attorney General of Jersey 2000-2009, Sir William Bailhache, revealed there will be no further action against the couple arrested in June as part of the enquiry (Blanche Pierre Children’s Home).
Sir Philip Bailhache Bailiff of Jersey 1995-2009. My brother became Attorney General after me, one remove. And for some that was evidence of corruption. Two brothers in Crown Office and that was ipso facto corrupt.
The reason for this mistrust rested with the police and children’s services and not with his office.
Some pretty middle of the road people convicted of offences, but no one of any stature was ever taken to court. Colin Tilbrook, the pillow man, his step daughter came out and said he raped her when she was ten. He’s dead now. Jimmy Saville dead. Wilfred Krichefski, died in 1974 was a former senator. Jeff Le Marchand. This wasn’t one bad apple.
Operation Rectangle identified 192 victims and 121 living suspects. 30 suspects were already dead.
Eight people were tried in the Jersey courts, with seven successful prosecutions.
Frank Walker Chief Minister 2005-2008. Sylvert was daily denouncing the service we were providing. That pressure was incredible. To have this constant criticism, at that time.
Sylvet. At a press conference he told me to go and top myself. And at a press conference some months ago he told me to go away and slit my wrists. Now I imagine anyone expressing those views their position as health minister would be untenable.
I said something I shouldn’t have, but under massive provocation. Perhaps I should have punched him. I paid the price politically. I resigned a few months later and didn’t see re-election.
Sylvert. One morning three cars with six policeman drew up outside my house. They arrested me for breaking the data protection law. This was them branding the fist. As they’d made an example of Graham Powell. They wanted to terrify everyone. And make them keep their mouths shut. And their heads down and not rock the boat. My god if these people can do that to a police chief and a senior senator. Then what chance have we got?
Stuart Syvret’s jail terms were as a result of repeatedly failing to comply with court orders to stop publically accusing individuals of serious crimes online.
Two three months periods so far. I fully expect to be jailed again.
Wendy Kinnard. I think the role of the blogs was incredibly significant. Neil’s and Rico Sorda’s blogs. And I don’t think that without them we would have got the care enquiry.
A public enquiry into Jersey care homes was finally scheduled to start in 2014, six years after it was promised.
Carrie Modral, Jersey Care Leavers’Association. It really was a rollercoster. To have this enquiry up and running. A collective effort of keeping it alive. And that was the main thing. After each government, it died. Keep it in the media, to get where we got. At the beginning it was just La Garrene, but we had to get it to include all, including foster homes.
eg Blanche Pierre Children’s Home. La Preference Children’s home. Heathfield Children’s Home.
4 objectives, i) apology to all those that had suffered as children. (ii) to gain a sense of identity, through records so people knew where exactly they came from. Where they went to. (iii) redress some form of compensation (iv) enquiry into how all these things were allowed to happen.
Marina Cremin visits graveyard. Peter Hannaford (dead) he was in Haut de la Garenne, terribly sexually abused. Nearly every night he was abused. He was such a heavy drinker. It’s just so sad.
Many of the children in the home, committed suicide, or died of drugs or alcohol.
Carrie Modral, You’ve got victims and survivors. Victims are those that can’t let go. Whether it was ten or fifty years ago, they’re still living it and it’s a living nightmare for them. They’ve got drink addiction, they’ve got drug addiction. They can’t work. They’ve got emotional problems.
Survivors, like myself, who try and get on with their life. And try and not let what happened to you as a child dictate how you live as an adult. You try and rise above it.
Kevin O’Connell. I was too frightened to tell anybody. I spoke about it to my brother. He experience exactly what I went through. And it was just too much. It ended up he hung himself. I firmly believe that was because of the abuse, the sexual abuse. He was only 40.
Carrie Modral. They are not going to get their day in court. But they are going to get their story hear. I believe that is so important. And it had a right for it to be made public as well.
22nd July 2014, Start of the Public Enquiry.
Neil; One adult told how he was raped as an eight-year-old child and his anus bled for days. The care assistant packed it with toilet roll, but they had to take him to hospital.
Frank Walker Chief Minister 2005-2008, did I have a duty to protect Jersey’s reputation? Of course I did. But my prime duty, motivation, was to get at the truth. To protect the children and prosecute the criminals. We had nothing to hide and we wanted everone in Jersey and further afield to know we had nothing to hide.
3rd July 2017, Public Enquiry: Conclusion. Voice of Frances Oldham QC, Enquiry Panel Chair. We find that there is no doubt that a significant number of children under the care of the state suffered instances of physical abuse, sexual abuse, and emotional neglect. We find it deplorable that the state of Jersey has failed to understand its role as corporate parent. There were no external inspections of children’s homes. Or children’s services. For approxiamately 20 years. No difficult questions asked. This is unacceptable. On the 9th May 2008, Jersey’s Bailiff Philip Ballache made the liberation speech. We cannot accept that he made and I quote, ‘an unformatted juxtaposition of words’. We find the Senator Sylvert highlighted relevant issues about child abuse that needed to be addressed to insure the protection and safety of children in Jersey. We note the suspension of Graham Howe, for alleged past failings. All policing decisions were made conscientiously and properly. We have concluded that there has been no political appetite in Jersey to address social issues regarding the welfare of children.
Children may still be at risk in Jersey. And children in the care system are not receiving he kind or quality of support they need.
Senator Ian Gorst, Chief Minister.
Too often, children were not believed. Unpalatable truths were swept under the carpet. Because it was the easiest thing to do. I am deeply sorry. We did not do, what we should have done. People cared more for the status-quo, for a quiet life, than for children.
The Panel said Frank Walker and the majority of politicians accepted the Attorney General’s advice not to interfere with the investigation.
It concluded that the removal of Graham Powell and Stuart Syvret was not motivated by a wish to cover up abuse
Neil: it’s still ongoing, because nothing has really changed. If you look at the two camps, those that lost their homes, lost their livelihood for speaking out. Yet those that tried to protect the reputation of Jersey have all done pretty well for themselves. They’ve been decorated by the Queen. What about the people who risked their lives? What about the survivors? Don’t they deserve some kind of recognition?
odonnellgrunting 
A rise in data flow
Noika can push themselves into making a great phone they’ll still not challenge Apple dominance, because it’s largely a luxury good, but they will pick up those not prepared to pay large amounts of cash for what is essentially a brand. Price elasticity is a factor here.
Explaining data-flow trends
Your experience of global data flows
Manyika et al. (2016a) suggest that data flows primarily enable the movement of goods, finance, services and people.
I’ve not got an organisation. As a writer I’m a sole trader. Dependent on the trade whims of organisations of publishing, which are dominated by the Amazon algorithm. Amazon are what global capital is about. They hold profit in offshore havens. They pay neglibile amounts of tax. They piggyback on economies while reaping vast rewards. Yet, I indirectly, work for them. They determine how much my labour is worth. The starting price for writing, as content, is zero, and doesn’t rise much above it for most writers. Amazon are great service providers. This translates how they deal nationally and internationally and provide products at rock-bottom prices. Hidden costs are exported to tax payers and suckers without leverage.
How big might data services get?
Graphs are good, but part of the mystique of big data. zetabytes? how much is that? I could google it, but it really makes not a great deal of difference. These numbers seem to have no reality in my life, yet in the internet of things it will be the oil of finance and decision making. Companies will know more about individuals than ever before and not just their credit history, but their likes and dislikes. Advertising is about selling fear -for example of missing out on a great offer – and I’m sure we’ll be manipulated, but massaged and made to feel good about being stupid. It’s happening now. I’m pretty dumb and even I know that.
Marketing and marketing research challenges
Regulating the digital market place
I believe in government, not just in defence of the realm, but in defence of the citizen. Lets face it these monopolies can slay us because we have no leverage. They have money and power and don’t mind pushing us about. Look at Ireland’s ministers turning down around 13 billion euros in compensation because they didn’t want to offend Apple. I’ll take it, if nobody else wants it.
Where insight becomes interference
One of the benefits of mass surveillance is it’s relatively cheap. as storing information moves towards zero all that data sits in silos ready to be unpicked by the next generation of pattern-recognition software. The more frightening prospect is the working class lost the propaganda war against the rich and to be poor is not only to be regarded as guilty until proven innocent, but more than this – expendable. Terrorist threats fuel a convenient backlash of if you’ve nothing to hide you’ve nothing to be worried about.
How do you feel about data collection?
I use google. So they know everything about me. That’s the price I pay for being lazy and not using other software. Google (and I’m talking as if it’s one person) and most other companies gather information which they make money out of . Facebook, knows pretty much everything about me too. Amazon ditto. These are monopolies with vast leverage. They plan to run our roads and cars in the future and run healthcare companies. Increasingly, in the new digital age there’ll be literally nowhere to hide. The future is digital, but at the cost of widespread surveillance, which is already happening and dystopia.
Trends that will shape customer insights
Throughout this course you have read about how research and analysis via digital platforms, increasingly incorporating software with complex algorithms, is helping organisations to develop insights that provide them with competitive advantage. In 2012, marketers depended on data for only 11% of all customer related decisions (Spenner and Bird, 2012). However, as Shapiro (2015) suggests, the days of opinion, intuition or instinct are fast losing ground to predictive analytics based on real models of historical data.
To humanise data is quite simply advertisers being able to push a consumer’s emotional buttons. Fear is the stick they use. But with a bigger and better understanding of what will work carrot and stick can be combined to push and pull purchases. Consumers, us suckers, are the meat in the sandwich between big data, and oligarchy.
The challenge of trust in online selling: bitcoin
Bitcoin is an acceptable currency and the more acceptable it becomes the more like it is to be treated like coins of the realm and used for payment for goods and/or services. It seems to me a kind of Ponzi scheme, but like most stock market listings in which bubbles grow and grow I’m sure it will burst. The block chain arrangement of digital information is however something that could benefit more modern hardware.
Balancing the interests of sellers and buyers online: ad-blocking software
When I can be bothered I go through my facebook and twitter accounts and block ads. I try and block all ads, but it’s not realistic. I’m aware how google positions it’s paid for contact at the top of the screen. I’m also aware that the largely liberal newspapers whose heydays were the sixties where ad space was sold at a premium is now mince. Sky News is the loss making part that Disney does not want to purchase from Rupert Murdoch. News has become dictated by the interests of the rich and that saddens me. Ad-blocking software is a good thing. But the indirect costs are borne by a loss of people power and a reliance on monopoly companies to generate content at a price close to zero. Free is the bottom line. The top line is the cost is deffered and we’ll pay more later.
Setting the scene
Every organisation says it wants to understand its customers. Here, we look at what it means to go beyond this and get real, informed insight into customer wants, needs and habits.
Apple has enormous clout. The world’s most valuable company and a bigger budget than most countries to innovate with. But it’s that old Silicon Valley thing. You’re only as good as your last product. More of the same and its specs and watches were by their standards a flop. Targeting the right customer is, of course, the big thing. Win-win in terms of resources. While I believe that algorithms rule the world I’m not stupid enough to believe I’m the exception to that rule. But I find it interesting that no market research firm hit the right notes with Brexit, gains in the Labour Party or the seismic shock of the Trump presidency. You’ve got to ask the question, value for money? or shysters and looking at the entrails of chickens?
Understanding needs and behaviours
Sales and marketing information systems
Data is the new oil. The downside is the cost is often borne by a salesforce trying to push the latest widget, or extract information from a custom that needs to be translated into gobbedlygook for management targets.
Wider systems for customer management
The richest guy on the planet, Jeff Bezos, $106 billion, give or take a few million sure knows how to track sales, monitor what you buy and suggest other options and screw down on labour costs with digital tracking device that are Orwellian.
Your experience of capturing insight
It depends who you are. Another way of putting that is how big your organisation is. Google algorithms have such a vast database they they can confidently predict way way you will jump politically, sexually and sociology. Such networks, can, of course be gamed.
Approaches to gathering and assessing customer insight
Machine to machine learning is reality. Deep mind that smashed ‘go’ champions no longer relies on analytics of past performances but ‘plays’ itself. First principles, algorithms never die. In fields of health care doctors like pilots will be just along for the ride, their pay downgraded and status smashed. From cradle to grave for those with money to pay for it will be something completely different. We live in interesting times.
Customer insight delivered
In an ideal world there would be no cold callers and everything we want would arrive just in time. Data analytics does look at the websites we open up. Then google gets paid, but that doesn’t mean, as Kay suggests that we buy the product. People may read the blurb on my book, for example, that doesn’t mean they’ll buy it. Advertising is there to nudge customers off that ledge of indecision and create demand. Algorithms and analytics are less of a blunderbuss weapon, but it still shoots wide and sprays the wrong people. I’ve not doubt autonomy will come in the future with the nudges becoming firm shoves.
Market research vs customer insight
I feel a bit of a fudge here. Pattern recognition software shows who is doing what when and anticipates the movement and jumps ahead. That’s standard for any computer. The more data. The more insight. That’s why Facebook, Google, Amazon, and Microsoft are kings.
The value of co-creation
Ironically, couldn’t get the video to work, said I needed flashdrive. emm. I’m more up to date with this hackathon business. Silicon Valley nerds sleeping under their desks. Here’s a quotation from an old hardware book, from way back in 2000. So it applies to the 1990s. Po Bronson. Every 1000 business plans sent to venture capitalists, 6 are accepted. Of those 6 companies, 4 will go bankrupt. Only one will go public.
Venture capitalist say all the time ‘good ideas come from referral.’
As a writer the odds are even worse.
Incorporating co-creation into your brand
Interesting. reminds me of the Japanese way of working in the 70s and 80s. Helping the company build value. Nice idea. Big concepts like transparency interest me. But it seems to me the same old faces claim innovation and leadership and put themselves first in line for rewards.
Sustaining marketing research with digital insight
Big data, getting the picture you can use. I liked the stories here. I think Lego after its great comeback success has rebounded. And digital doesn’t have an instinct. Only humans have an instinct. Although we might be wrong there too, with the success of Deep Mind in challenges with ‘go’ and ‘Jeopardy’. Perhaps the real worry is most of us are an open book waiting to be read.
Setting the scene
Location, location, location. A familiar refrain. Servants like Siri who are already in our homes will anticipate our needs before we know what we want. The power behind the throne is the ability to manipulate not cognitive intelligence, but emotional intelligence. What we think we need is not as powerful a driver as what we feel we need. For decades advertisers have sold us fear. I fear it will be a smoother ride now, with option a looking very much like option b.
Personalisation in digital marketing
Two-thirds of businesses do not have digital networks. Depends, of course, what is meant be business. My local boozer, for example, like so many other pubs is dying. Getting a digital service here is just a waste of cash. but if you look at Wetherspoons with prime city centre locations, sometimes the pub is so busy it’s quicker ordering a round of drinks and food with an app -click and collect – even though you’re in the pub. Money as a means of exchange will become largely redundant -as in Sweden- even for such small monetary exchanges and my old boozer, well, it will go to the wall. Not because of the digital revolution, but because people don’t drink as much and if they do they tend to drink at home, where it’s cheaper
The impact of interactivity
What a great read. Amazon has the richest man in the world as its head. And pay the least taxes per income per customer head. Even our glorious Queen Elizabeth, who is largely tax exempt and prone to the odd £200 million windfall from the taxpayer to renovate her old palaces shakes her head and calls them greedy tax dodging bastards. But here’s the hump. Like Waterstones, I work for Amazon. Not directly, not like one of those worker drones employed in their out-of-town warehouses whose every movement is regulated and filmed like a porn star, but indirectly. I’ve an author’s page. It lies dormant, mostly. But like any good consigliere Amazon knows its cut will be there or I’ll be cut.
Your online experience and behaviour
Amazon gets almost all my business when buying books. Convenience and cost (they are cheaper and less hassle than other online retailers). I sometimes use Guardian Unlimited for books, but in those two factors they are not as good, but I like their ethical stance more. I also use West Dunbartonshire’s library service, checking my books online, and more often it’s click and collect.
Selling, usually, small stuff, like a computer screen on a local site, but this is done through Facebook. Gumtree is a backup.
I use a Google browser. I know they track my data, as does these other sites, but like many other (suckers) I weigh the cost with the benefits and they come out tops.
I blog on WordPress.com and ABCtales, both free sites. The former generates income by adding ads to user content, while the latter doesn’t.
How user feedback sustains e-commerce
That’s a great chart. humans are visual animals. we like what we see and we want it-now. Amazon is great for feeding that needs. I’ve a stack of books waiting to be read. Click and collect saved Argo. And Amazon are testing pop-up shops. But really, the high street is dead. Little drones will become big drones and direct delivery will happen soon (although soon is an elastic concept). Ironically, universities that are expanding there hardware, or in old fashioned parlance, building and expanding into more real estate like Glasgow, are in the right game, but for the wrong reasons. Just the same as General Motors made more money from finance than it did from selling cars, universities will make more from real estate than teaching. I’m online now, learning. No need to go anywhere. The old Open University model is the future. The future is now.
Amazon’s business models: a case study
As an e-commerce exemplar it’s difficult to ignore Amazon. It was launched in 1995, primarily to sell physical books online, but developed a $5 billion sales base in just eight years (Chaffey, 2014), and by 2015 had around 304 million active customer accounts worldwide (Statista, 2016a).
Maps on mobile, hitting a moving target
Interesting. I get lost in a sandpit, so any help is always welcome. Books are my love. Yep. prefer hard copy. Mostly buy from Amazon. The cheapest and most convenient. Amazon would love it’s readers to go wholly digital. The reproductive costs of producing 1 digital copy and reproducing it is negligible. Sending it to your device is negligible. Profit margins are increased. Digital is good for the pedant who is looking for that word or character and can’t quite remember where it was in the book. One click and you’re there. But, of course, Amazon et al track your every click. Click bait. They want you to buy more. And they easily work out your position better than any OS map. The future of such devices is alluded to here. Three D, or 4 D or whatever version is most compatible with whatever reality we live in. Babies born now will be the most tracked on earth.
From mobile to wearable – Apple Watch
A perceived demand. The interesting thing for me was he had to develop a prototype to test his hypothesis, which is a bit like me having to write a novel to see if it’s a novel, which is fair enough. The real bummer is having to sell it too. The user had to market (his idea) and sell it.
The growth of mobile and contactless payment
Contactless payment such as swipe and go are great for the moneyed but not so great for the unmoneyed. Those with the least are the most discriminated against.
Africa’s digital economy
I guess Sarah Palin who once thought Africa was a country might not understand that is the world’s youngest and therefore I’d guess most vibrant continent.
How mobile supports Kenya’s economy
Digital is the future and old-fashioned money as a means of exchange between consumers will, very shortly, be as old fashioned as using horses for transport.
A final example of effective personalisation
By the simple act of encouraging consumers to put a name on the packaging and share the product (in real-life and digital terms) they offered a new, innovative level of personalisation.
Setting the scene
Move fast and break things enriches the already wealthy. The Schumpeterian idea is our future for better or worse. Children born now will be the most tracked in history. In some novels only the wealthy can eradicate their digital footprint. Paradoxically, not to be known, is to be somebody. The security risk of tracking devices in our home was touched on here. It’s not just phones, but our fridges, washing machines, kettles, cups. The danger of these being hacked increases exponentially. My guess is the future will be better for many, but us poor people, the largely disenfranchised, will be more easily monitored and controlled How ironic that an old blog post from a Tory MP calling for sterilization of the poor should crop up now.
Key trends in online activity
Explaining data-flow trends
Your experience of global data flows
Manyika et al. (2016a) suggest that data flows primarily enable the movement of goods, finance, services and people.
I’ve not got an organisation. As a writer I’m a sole trader. Dependent on the trade whims of organisations like publishing, which are dominated by the Amazon algorithm. Amazon are what global capital is about. They hold profit in offshore havens. They pay negligible amounts of tax. They piggyback on economies while reaping vast rewards. Yet, I indirectly, work for them. They determine how much my labour is worth. The starting price for writing, as content, is zero, and doesn’t rise much above it for most writers. Amazon are great service providers. This translates how they deal nationally and internationally and provide products at rock-bottom prices. Hidden costs are exported to tax payers and suckers without leverage.
How big might data services get?
Graphs are good, but part of the mystique of big data. zetabytes? how much is that? I could google it, but it really makes not a great deal of difference. These numbers seem to have no reality in my life, yet in the internet of things it will be the oil of finance and decision making. Companies will know more about individuals than ever before and not just their credit history, but their likes and dislikes. Advertising is about selling fear -for example of missing out on a great offer – and I’m sure we’ll be manipulated, but massaged and made to feel good about being stupid. It’s happening now. I’m pretty dumb and even I know that.
Marketing and marketing research challenges
There’s a disjuncture between people, for example, who click on a book and those that buy a book. Amazon is good at this. And they can monitor afterwards what the reader is reading. Most books downloaded to Kindle, for example, remain unread.
Towards more insightful marketing
In an article from 2016, Rosie Hawkins (Global Director of Client Solutions at TNS) highlights five key focus areas for marketers in a rapidly changing digital landscape:
For some organisations – and in particular for their public face or brand – more work is arguably needed in order for their marketing to remain appropriate and relevant to customers.
Personalisation is a buzz word. Selling is old as the devil selling Eve an apple. Buy now. Pay later. Digital means using data to highlight which way you might jump. It saves money and time if the devil know you’re going to snack on that apple anyway and he can concentrate on somebody else waiting for paradise.
Regulating the digital market place
I believe in government, not just in defence of the realm, but in defence of the citizen. Lets face it these monopolies can slay us because we have no leverage. They have money and power and don’t mind pushing us about. Look at Ireland’s ministers turning down around 13 billion euros in compensation because they didn’t want to offend Apple. I’ll take it, if nobody else wants it.
Where insight becomes interference
One of the benefits of mass surveillance is it’s relatively cheap. as storing information moves towards zero all that data sits in silos ready to be unpicked by the next generation of pattern-recognition software. The more frightening prospect is the working class lost the propaganda war against the rich and to be poor is not only to be regarded as guilty until proven innocent, but more than this – expendable. Terrorist threats fuel a convenient backlash of if you’ve nothing to hide you’ve nothing to be worried about.
How do you feel about data collection?
I use google. So they know everything about me. That’s the price I pay for being lazy and not using other software. Google (and I’m talking as if it’s one person) and most other companies gather information which they make money out of . Facebook, knows pretty much everything about me too. Amazon ditto. These are monopolies with vast leverage. They plan to run our roads and cars in the future and run healthcare companies. Increasingly, in the new digital age there’ll be literally nowhere to hide. The future is digital, but at the cost of widespread surveillance, which is already happening and dystopia.
Trends that will shape customer insights
In 2012, marketers depended on data for only 11% of all customer related decisions (Spenner and Bird, 2012). However, as Shapiro (2015) suggests, the days of opinion, intuition or instinct are fast losing ground to predictive analytics based on real models of historical data.
To humanise data is quite simply advertisers being able to push a consumer’s emotional buttons. Fear is the stick they use. But with a bigger and better understanding of what will work carrot and stick can be combined to push and pull purchases. Consumers, us suckers, are the meat in the sandwich between big data, and oligarchy.
The challenge of trust in online selling: bitcoin
Bbitcoin is an acceptable currency and the more acceptable it becomes the more like it is to be treated like coins of the realm and used for payment for goods and/or services. It seems to me a kind of Ponzi scheme, but like most stock market listings in which bubbles grow and grow I’m sure it will burst. The block chain arrangement of digital information is however something that could benefit more modern hardware.
Balancing the interests of sellers and buyers online: ad-blocking software
When I can be bothered I go through my facebook and twitter accounts and block ads. I try and block all ads, but it’s not realistic. I’m aware how google positions it’s paid for contact at the top of the screen. I’m also aware that the largely liberal newspapers whose heydays were the sixties where ad space was sold at a premium is now mince. Sky News is the loss making part that Disney does not want to purchase from Rupert Murdoch. News has become dictated by the interests of the rich and that saddens me. Ad-blocking software is a good thing. But the indirect costs are borne by a loss of people power and a reliance on monopoly companies to generate content at a price close to zero. Free is the bottom line. The top line is the cost is deffered and we’ll pay more later.